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Shipping
Orders are dispatched from our Gold Coast HQ in Australia using DHL Express, DHL Mail & Australia Post.
We dispatch five days a week and aim to process all orders within 24hrs.
Certain products such as window banners are custom-made to order so may take a little longer to dispatch. On weekends & public holidays, orders will be processed next business day.
Don't see a shipping option for your country at the checkout?
Due to recent increases in shipping we can no longer offer flat rate shipping to some regions. Please contact our support team here for a custom quote!
AUSTRALIA & NZ
FREE SHIPPING for all orders over AU $100
| Tracking | Estimated Time | |
| Standard | YES | 2-10 Days |
| Express | YES | 1-4 Days |
USA & CANADA
FREE SHIPPING for all orders over USD $150
| Tracking | Estimated Time | |
| Economy** | NO | 15-31 Days* |
| Standard Tracked | YES | 10-21 Days* |
| EMS Express | YES | 7-18 Days* |
| DHL Express | YES | 2-7 Days |
UNITED KINGDOM
FREE SHIPPING for all orders over GBP £140
| Tracking | Estimated Time | |
| Economy** | NO | 15-31 Days* |
| Standard Tracked | YES | 10-15 Days* |
| EMS Express | YES | 7-12 Days* |
| DHL Express | YES | 2-7 Days |
EUROPE (Tier 1)
FR, DE, IT, NL, NO, ES, SE, CH.
FREE SHIPPING for all orders over EURO €160
| Tracking | Estimated Time | |
| Economy** | NO | 15-31 Days* |
| Standard Tracked | YES | 10-15 Days* |
| EMS Express | YES | 7-12 Days* |
| DHL Express | YES | 2-7 Days |
INTERNATIONAL / OTHER
| Tracking | Estimated Time | |
| Economy** | NO | 15-60 Days* |
| Standard Tracked | YES | 9-27 Days* |
| EMS Express | YES | 8-21 Days* |
| DHL Express | YES | 2-10 Days |
*Shipping times frames are provided by the courier based on recent data. These times are to be used as an estimate and are not a guarantee.
**Economy packages are an untracked service, and therefore not insured. We cannot provide any delivery updates once the goods have been dispatched. For time sensitive or orders of value, we recommend using a premium service.
In the event of a large online promotion or during Christmas and Black Friday our orders team & some countries postal systems can get quite backed up due to a massive influx of packages so you may experience slight delays during these periods.
Local Tax / VAT Notice
Please note that some countries (such as Europe and Canada) charge import duty / VAT which may be payable on delivery, these charges are the responsibility of the customer and are unfortunately out of our control.
We cannot pre-pay individual country taxes, and will not cover them if items are taxed on arrival. If local taxes are unpaid, the goods will either be returned to sender at the customers expense or destroyed. No refund will be offered until the goods have returned to HardTuned which may take some time.
USA orders are not taxed and Australian orders have GST factored into the price. As of January 2021, UK orders under £135 will be charged VAT at the checkout.