Shipping

Orders are dispatched from our Gold Coast HQ in Australia using Australia Post & DHL Express.

Shipping

Certain products such as window banners are custom-made to order so may take a little longer to dispatch. On weekends & public holidays, orders will be processed next business day.

Don't see a shipping option for your country at the checkout?

Due to recent increases in shipping we can no longer offer flat rate shipping to some regions. Please contact our support team here for a custom quote!

Estimated Delivery Timeframes

You will receive a tracking link (usually Australia Post) when your order has been fulfilled. If the tracking hasn't been updated for a while, you may need to check the final-mile tracking link for your country as your local postal service will likely handle the final delivery. You can use the same tracking number for this step. Copy and paste the tracking number into the search bar for the local delivery service relevant to you.

Country	Free Shipping	Express	Standard
USA	USD $150	4-9*	7-12*
United Kingdom	GBP £125	4-9*	6-12*
Europe	EURO €150^	7-12*	7-14*
Australia & NZ	AUD $150	1-4*	2-7*
International	N/A	8-21*	9-27*

*Shipping times frames are provided by the courier based on recent data. These times are business days and are to be used as an estimate and are not a guarantee.

^European Free Shipping applies to France, Germany, Italy, Netherlands, Spain, Norway, Sweden and Switzerland only.

In the event of a large online promotion or during Christmas and Black Friday our orders team & some countries postal systems can get quite backed up due to a massive influx of packages so you may experience slight delays during these periods.

Final Mile Delivery

You will receive a tracking link (usually Australia Post) when your order has been fulfilled. If the tracking hasn't been updated for a while, you may need to check the final-mile tracking link for your country as your local postal service will likely handle the final delivery. You can use the same tracking number for this step. Copy and paste the tracking number into the search bar for the local delivery service relevant to you.

Country	Postal Service	Link
USA	USPS	Visit Site
United Kingdom	Royal Mail	Visit Site
Canada	Canada Post	Visit Site
France	La Poste	Visit Site
Germany	DHL	Visit Site
Spain	Correos	Visit Site
Italy	Post Italiane	Visit Site
Japan	Japan Post	Visit Site
Singapore	Singapore Post	Visit Site

Local Tax / VAT Notice

Orders from European Union countries up to €150 and UK orders up to £135 will now be charged VAT at the checkout. This greatly improves delivery speeds and helps to avoid any additional fees local postal services. USA orders are not taxed and Australian orders have GST factored into the price.

Please note that some other countries may charge import duty / VAT which is payable on delivery, these charges are the responsibility of the customer and are unfortunately out of our control. If local taxes are unpaid, the goods will either be returned to sender at the customers expense or destroyed. No refund will be offered until the goods have returned to HardTuned which may take some time.

Return To Sender Packages

If a package has been marked return to sender, it's either because the driver could not complete delivery and the package was unclaimed from the post office or collection point, there was an issue with the delivery address provided or VAT was not charged at the checkout and your local government required payment on delivery. If this is unpaid, the package will be returned.

If a package has been marked as return to sender it cannot be reversed and we will need to wait until it returns. Once it arrives, our team will contact you with options for re-delivery.